TARGETLEADS will provide an order confirmation containing campaign details and billing information for each order for your review. Every order must be approved by email, printing and signing, or digital signature; all methods constitute legally binding authorization for TargetLeads to process the order and charge your card as indicated. 
All sales are final.

Cancellation requests must be submitted in writing to info@TargetLeads.com within two (2) business days of order approval. If the order has not yet entered production or mailing, a 50% cancellation fee will apply. Once an order has mailed, cancellation is not permitted. Orders are final upon confirmation, and any changes requested after approval may result in additional charges.

List attributes including, but not limited to, age and income are modeled estimates only and are not guaranteed. TARGETLEADS does not guarantee response rates and does not provide refunds or credits for low or unfavorable response performance. Any response rates discussed or provided are historical averages and are not guarantees of future results.

Clients acknowledge and agree that they are solely responsible for ensuring compliance with all applicable federal, state, carrier, and industry regulations, including but not limited to FTC, TCPA, CAN-SPAM, and insurance carrier requirements. TARGETLEADS is a direct mail and data services provider and may offer guidance based on information provided by FMOs and carriers; however, final compliance responsibility rests entirely with the client. Clients are responsible for submitting all marketing materials to their own compliance departments and/or carriers for approval prior to distribution.

Effective 6/1/2025

Our Commitment
TargetLeads is dedicated to delivering high-quality telemarketing lists that help you connect with your ideal audience. This policy outlines our guarantee, credit terms, and client responsibilities to ensure clarity and fairness.

List Accuracy Guarantee

If more than 50% of the phone numbers on your list are classified as bad, we will issue a credit for the cost of the list.

Bad numbers are defined as:

• Disconnected phone numbers

• Numbers where the intended person is no longer reachable

Credit Eligibility Requirements

To qualify for a list credit:

• Call Documentation: You must keep a detailed log of all calls (date, time, and outcome).

• Reporting: Submit your bad number report in Excel or CSV format within 30 days of the invoice date.

• Verification: Your report must include enough information for us to confirm the issues.

Note: Credits apply only to the list cost, not related services.

Data Recency & Usage

• Lists are compiled from the most recent data available.

• Use within 60 days for best results.

• Some natural list degradation over time is expected.

Licensing Terms

Unless otherwise specified in writing:

• Lists are licensed for single-use only

• Additional use requires re-licensing or a new order

Compliance Notice

You are responsible for complying with all applicable laws, including:

• TCPA (Telephone Consumer Protection Act)

• National & State Do Not Call (DNC) Lists

• Relevant state and federal regulations

TargetLeads does not provide legal advice and is not responsible for compliance violations.

Customization & Targeting

Lists are generated based on your selected criteria.
TargetLeads is not responsible for campaign results due to client targeting choices.

Delivery Details

• Lists are delivered in Excel or CSV format

• Orders are typically fulfilled within 2 business days

Support & Dispute Resolution

• Issues must be reported in writing within 30 days of invoice

• Our team will respond within 5 business days

Purpose

This page outlines the standards and requirements governing the use of email marketing lists provided by TARGETLEADS. These guidelines are designed to promote responsible email marketing practices, protect consumer privacy, and ensure compliance with applicable federal and state laws.

By purchasing, licensing, or using our marketing lists, you agree to adhere to the following guidelines.

Applicable Laws & Regulations

All email campaigns conducted using our data must comply with all applicable laws and regulations, including but not limited to:

• The CAN-SPAM Act of 2003

• Applicable state privacy and consumer protection laws, including California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA) where applicable

• Any other applicable U.S. federal, state, or local regulations governing electronic communications and data usage

It is the responsibility of the list user to ensure compliance with all laws applicable to their specific use case.

Permitted Use of Email Data

Email addresses provided by TARGETLEADS may be used solely for lawful, ethical, and professional business-to-consumer or business-to-business marketing purposes.

You agree that you will:

• Use the data only for legitimate marketing or outreach activities

• Represent yourself and your business accurately in all communications

• Ensure all messaging is relevant, professional, and non-deceptive

Prohibited Use

The following uses are strictly prohibited:

• Sending spam, bulk unsolicited messages, or deceptive communications

• Misrepresenting the source, identity, or purpose of the email

• Harvesting, reselling, sublicensing, or redistributing the data

• Using the data for fraudulent, abusive, or unlawful activities

• Using the data in a manner that violates any recipient’s privacy rights

CAN-SPAM Compliance Requirements

All emails sent using our data must, at a minimum:

• Clearly identify the sender

• Include a valid physical mailing address

• Use accurate and non-misleading subject lines

• Clearly disclose that the message is a commercial communication (where applicable)

• Provide a clear, conspicuous, and functioning unsubscribe mechanism

• Honor all opt-out requests within 10 business days or sooner

Unsubscribe requests must be permanent and must not require additional steps beyond those permitted by law.

Opt-Out & Suppression Practices

You are required to maintain your own suppression lists and ensure that:

• Individuals who opt out are not contacted again

• Suppression lists are not reused for any other purpose

• Opt-out data is securely stored and protected

Data Privacy & Security

You must implement reasonable administrative, technical, and physical safeguards to protect personal data from unauthorized access, misuse, or disclosure.

If you are subject to state privacy laws (such as CCPA/CPRA), you are responsible for honoring applicable consumer rights, including access, deletion, and opt-out requests where required.

List Quality & Best Practices

To ensure optimal deliverability and compliance, we strongly recommend:

• Using reputable email service providers

• Sending emails at reasonable frequencies

• Avoiding misleading offers or exaggerated claims

• Monitoring bounce rates, complaints, and unsubscribe rates

• Immediately discontinuing use of data that generates excessive complaints

Enforcement & Termination

TARGETLEADS reserves the right to suspend or terminate access to our data if we determine, in our sole discretion, that these guidelines have been violated or that usage poses legal, reputational, or compliance risks.

Disclaimer

TARGETLEADS does not provide legal advice. Customers are encouraged to consult their own legal counsel to ensure compliance with all applicable laws and regulations governing their marketing activities.

Overview

TARGETLEADS provides marketing leads and data products intended for lawful business-to-business and business-to-consumer marketing purposes. TargetLeads does not engage in telemarketing, solicitation, or direct outreach to consumers. All clients are solely responsible for ensuring their use of TargetLeads’ data complies with applicable federal, state, and local laws and regulations.

Client Responsibility for Compliance

By purchasing or using any TARGETLEADS data, lists, or leads, clients expressly acknowledge and agree that:

• Clients are the sole “seller” or “telemarketer” under applicable law.

• Clients assume full legal responsibility for how the data is used, stored, processed, and contacted.

• TARGETLEADSs does not guarantee that any use of the data will be compliant with a client’s specific marketing campaign or jurisdiction.

Applicable Laws and Regulations

Clients are responsible for compliance with all applicable laws, including but not limited to:

• Federal Trade Commission (FTC) Act

• FTC Telemarketing Sales Rule (TSR)

• Telephone Consumer Protection Act (TCPA)

• National and State Do-Not-Call (DNC) Registries

• State telemarketing, consumer protection, and privacy laws

• Any applicable call-time restrictions, disclosure requirements, and record-keeping obligations

Consent and Do-Not-Call Compliance

Clients are solely responsible for:

• Verifying that any required prior express written consent has been obtained before contacting consumers.

• Scrubbing all calling lists against the National Do-Not-Call Registry and any applicable state DNC lists.

• Maintaining and honoring internal do-not-call lists.

• Ensuring compliance with opt-out requests and revocation of consent.

• Confirming that calling times, frequency, and messaging comply with applicable regulations.

TARGETLEADS does not represent or warrant that any data provided is exempt from DNC, TCPA, or other telemarketing restrictions.

No Legal Advice or Compliance Guarantee

TARGETLEADS does not provide legal advice and does not guarantee compliance with any federal, state, or local law. Clients are encouraged to consult with qualified legal counsel or compliance professionals to ensure their marketing practices are lawful.

Prohibited Uses

Clients may not use TARGETLEADS data for any unlawful, deceptive, abusive, or misleading practices, including but not limited to:

• Fraud or misrepresentation

• Harassment or abusive calling practices

• Robocalling or prerecorded messaging without lawful consent

• Any activity that violates FTC, FCC, or state enforcement standards

TARGETLEADS reserves the right to suspend or terminate service for any client suspected of unlawful or non-compliant use.

Indemnification

Clients agree to indemnify, defend, and hold harmless TARGETLEADS from any claims, fines, penalties, investigations, or damages arising from the client’s use of the data, including but not limited to FTC, FCC, or state attorney general enforcement actions.

Updates to This Policy

This policy may be updated periodically to reflect changes in applicable law or regulatory guidance. Continued use of TARGETLEADS services constitutes acceptance of the current version of this policy.

TargetLeads (“Company”) provides lead generation services and marketing lists that may include telephone numbers for business-to-consumer or business-to-business marketing purposes. TargetLeads is not a telemarketer and does not initiate, place, or control outbound telephone calls, text messages, prerecorded messages, or other communications made by its customers or end users.

No Legal Advice

TargetLeads does not provide legal advice. Nothing on this website, in our policies, or in our services should be construed as legal guidance regarding compliance with the Telephone Consumer Protection Act (“TCPA”), the Federal Communications Commission (“FCC”) rules, or any state or local telemarketing, consumer protection, or privacy laws. Customers are solely responsible for obtaining independent legal counsel to determine their compliance obligations.

Customer’s Sole Responsibility for TCPA Compliance

By purchasing, licensing, or using any leads, data, or marketing lists from TargetLeads, the customer expressly acknowledges and agrees that:

• The customer is solely and exclusively responsible for ensuring full compliance with all applicable federal, state, and local laws and regulations governing telemarketing and electronic communications, including but not limited to:

  • The Telephone Consumer Protection Act (47 U.S.C. § 227)

  • FCC regulations and guidance

  • State “mini-TCPA” laws and telemarketing statutes

  • Do-Not-Call (DNC) regulations

  • Consumer consent and revocation requirements

• TargetLeads makes no representations or warranties that the use of any leads or lists will be compliant with TCPA or any other law when used by the customer.

Consent and Calling Practices

Customers are solely responsible for:

• Determining whether they possess the appropriate level of prior express consent or prior express written consent, as required by law, before initiating any call or text message.

• Ensuring that calls or messages are not made to numbers listed on the National Do Not Call Registry, applicable state DNC lists, or the customer’s own internal suppression lists, unless an applicable exemption exists.

• Managing time-of-day restrictions, call frequency limits, opt-out requests, revocation of consent, and record-keeping requirements.

• Ensuring compliance with restrictions related to autodialers, prerecorded or artificial voice messages, SMS/MMS communications, and ringless voicemail, where applicable.

Data Use Limitations

TargetLeads does not control how customers use the data once delivered. Any modification, combination with other data sources, dialing methodology, messaging content, or outreach strategy is entirely determined by the customer and is performed at the customer’s own risk.

No Warranty of Compliance

TargetLeads expressly disclaims any guarantee, warranty, or assurance that:

• Any lead or list complies with TCPA or other telemarketing laws when used by the customer;

• Any consumer has consented to be contacted by the customer;

• Use of the data will not result in regulatory inquiries, enforcement actions, consumer complaints, or litigation.

All data is provided “as is” and “as available,” subject to the terms of the applicable service agreement.

Indemnification

To the fullest extent permitted by law, the customer agrees to indemnify, defend, and hold harmless TargetLeads, its officers, employees, agents, and affiliates from and against any and all claims, demands, damages, losses, liabilities, fines, penalties, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

• The customer’s use of leads or marketing lists;

• Alleged or actual violations of TCPA, FCC rules, DNC regulations, or similar laws;

• Any telemarketing, calling, texting, or outreach activities conducted by or on behalf of the customer.

Recommendation

TargetLeads strongly recommends that all customers consult qualified legal counsel and implement comprehensive TCPA compliance programs, including consent verification procedures, suppression list management, and ongoing regulatory monitoring, before initiating any telemarketing or electronic communication campaigns.

Mailing Services

TARGETLEADS utilizes industry-standard data sources and list hygiene practices to deliver high-quality mailing lists. While no mailing list can be guaranteed as 100% deliverable, the industry average mail deliverability is approximately 85%. Our lists typically perform at 90% or better.

Mail deliverability can be affected by factors outside of our control, including postal processing, address changes, forwarding, and client-specific printing or mailing methods. TARGETLEADS does not guarantee response rates or campaign results.

TARGETLEADS is not responsible or liable for postage, printing, or mailing expenses incurred by the client. Any credits or remedies, if applicable, are limited solely to the cost of the mailing list.

Internet (Data) Leads

Internet leads are generated and delivered in real time based on the targeting criteria selected by the client. While TARGETLEADS makes commercially reasonable efforts to provide accurate and timely data, we do not guarantee contact rates, conversion rates, or sales outcomes.

Lead performance may vary based on consumer behavior, timing of follow-up, compliance practices, and market conditions. Any applicable credits are limited to the cost of the lead data only and do not extend to internal labor, advertising spend, or other related expenses.

Return Policy:  Leads that have inaccurate phone numbers or email addresses that are returned within 5 days of the purchase date will be eligible for credit. Otherwise, they’re no longer eligible for return credit. Returns are done on an algorithm that considers a few things when determining if it’s eligible for credit, such as the cost of the leads, how many leads are being returned, how much it costs us on the marketing to generate that lead, etc.

Leads will include consumer name and either a phone number or email address.  Addresses are not typically captured.

All leads are exclusive and TrustedForm verified.

Inbound Call Leads (TargetConnect)

Inbound call leads are delivered through TARGETLEADS’ TargetConnect platform and are subject to specific qualification, duration, and eligibility standards outlined in our TargetConnect Lead Policy.

While TARGETLEADS takes reasonable measures to deliver compliant and qualified inbound calls, we do not guarantee conversion rates, enrollments, or revenue outcomes. Call quality and performance may be affected by factors including agent handling, availability, call routing, and client follow-up procedures.

Any credits or adjustments for inbound call leads are governed exclusively by the TargetConnect policies published on our website and are limited to the cost of the affected call(s). TARGETLEADS is not responsible for staffing costs, call center expenses, advertising spend, or lost opportunity.

BILLING:  TARGETLEADS bills for all connected calls lasting 105 seconds or longer, without exception. This duration includes approximately 15–20 seconds required for the initial connection. This time frame allows sufficient opportunity to qualify the individual and, if necessary, end the call before charges are incurred.

Additionally, missed calls are billable. Please note that connection issues may occur when using cellular phones, web-based phones, or calling applications. TARGETLEADS strongly advises against using web-based phones or calling applications to help minimize the risk of missed calls. Use of some cellular devices may result in missed calls as well if the connection is not great. In the event of a missed call, the contact number of the lead will be provided so you may follow up directly. Refunds will not be issued for missed calls.

All refund requests for any remaining account balance must be submitted in writing via email to connect@targetleads.com. Refunds will be processed and issued by check within 7–10 business days.

More specifics on the TargetConnect program specific guidelines can be read HERE.

Limitation of Liability

In all cases, TARGETLEADS’ maximum liability is strictly limited to the amount paid for the specific list, lead, or call in question. TARGETLEADS shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to lost profits, lost revenue, or marketing expenses.

To view our full privacy notice, please click here.

Terms and Conditions